FAQs

 

What types of footwear do you offer?

UltraMegaCollection specializes in a diverse range of high-quality footwear, particularly focusing on stylish and breathable sport casual shoes. Our products are designed to cater to both comfort and performance, making them suitable for active lifestyles.

What is your return policy?

We have a 30-day return policy for products based in the USA. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. Please note that certain items, such as those sourced from China, are non-returnable. For more details, please refer to our return policy.

How can I initiate a return?

To start a return, you must contact us at Ultramegabiz@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What should I do if my item is defective or damaged?

Upon receiving your order, it is essential to inspect the items immediately. If you find that your item is defective, damaged, or incorrect, please contact us right away so we can evaluate the issue and provide a resolution.

How long does shipping take?

Shipping times vary depending on the supplier, as each has different logistics partnerships. It is important to note that we cannot guarantee specific shipping times, especially during periods of high demand or disruptions such as the Covid pandemic.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including products sourced from China, perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

Do you offer refunds?

Refunds are evaluated on a case-by-case basis. If you believe you are eligible for a refund, please contact us for further assistance.

How can I contact customer support?

You can reach our customer support team by emailing us at Ultramegabiz@gmail.com. We are here to assist you with any questions or concerns you may have regarding our products or policies.